Warranty Coordinator

  • Osborne Park, WA, Australia, 6017
  • Permanent, Full time

What MinRes can offer

  • A role with real influence: genuine interaction in OEM negotiations Reliability, Supply, Contracts & Asset Management decision making
  • A balanced lifestyle: fixed Monday to Friday Perth based hours, backed by a competitive salary, super and bonus
  • The right support to succeed: a defined warranty process, reliable data, and a collaborative team across planning, reliability and supply

The Opportunity

We are looking for a Warranty Coordinator to begin a career based within the Asset Management Group (AMG) on a Monday to Friday basis from our Osborne Park Corporate Office. This position reports directly to our Manager Asset Strategy & supports the businesses Mobile Asset Teams to achieve lowest cost of ownership within a large dynamic fleet.
As our Warranty Coordinator, you'll make sure MinRes recovers the full value of its warranty entitlements. You'll work with OEMs, engineers and site maintenance teams to manage claims from identification through to the return of failed components.

Key responsibilities:

  • Determine the correct warranty type (machine or components/parts) and make sure each claim is supported by the information the OEM requires
  • Key Supplier Aged Debt review and escalation of concerns to ensure MinRes remains a preferred working supplier relationship
  • Review and raise warranty purchase requisitions, and track purchase orders, freight, delivery and receipt of goods
  • Follow up the return of failed components to OEMs and vendors
  • Negotiate warranty entitlement, pro-rata and rejection outcomes with OEMs, escalating to senior AMG management when needed
  • Work with the Reliability Analysts on oil sample results and early failure indicators to spot potential claims
  • Maintain the warranty register and CMMS with accurate, traceable records
  • Report on claim progress, rejected claims and missed opportunities, including the weekly & monthly KPI reports
  • Support planners and project teams with CMMS warranty work orders and resources
  • Work with Supply and Contracts on warranty agreements
  • Build strong OEM relationships through regular chaired meetings
  • Help improve the Manage Warranty Claim and Maintenance Work Management procedures

What you’ll bring:

  • Proficient with CMMS use, (PRONTO, Dynaway Dynamics 365), Excel and KPI reporting
  • Comprehensive knowledge of large and ancillary mining equipment OEM’s
  • Extensive asset maintenance principles knowledge
  • Excellent communication and attention to detail
  • Strong customer service skills
  • Extensive experience in mining or earthmoving mechanical workshop processes
  • Demonstrated administration experience (preferred)
  • OEM or warranty coordination experience preferred

Head Office:

Our headquarters at 20 Walters Drive sets a new standard for workplace wellness.  World class facilities include a café, restaurant, commercial gym, crèche, daycare and health centre, including GP.

About Mineral Resources
Mineral Resources Ltd (ASX: MIN) is a leading diversified resources company with extensive operations in lithium, iron ore, energy and mining services across Western Australia. We are a growing industry leader on the back of our desire to think differently, navigate challenging operating landscapes and seize new opportunit

 

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